Who we are
Netstar pioneered the stolen vehicle tracking and recovery (SVR) industry in South Africa over 23 years ago. It did so using its proprietary Radio Frequency (RF) technology, and developed the first vehicle tracking unit and radio transmitter/receiver network in the region. Netstar’s technological developments have been on the cutting-edge of world advancements, and this proficiency is underscored by numerous Technology Top 100 awards, as well as being recognised as the best company in Altron at the prestigious Altron Awards in 2014.
Netstar caters for a wide range of needs with its product range. Its locally designed and manufactured systems have stood the test of time, and range from basic phone-in SVR systems to advanced fleet management solutions, as well as vehicle asset tracking devices with GPS/GPRS functionality.
With over 600,000 vehicles under its protection, Netstar provides the most comprehensive private recovery service and infrastructure in southern Africa, and has recovered in excess of 75,000 stolen and hijacked vehicles.
Netstar employs over 800 people. There are 14 regional offices based in Midrand, Durban, Cape Town, Port Elizabeth, East London, George, Pietermaritzburg, Rustenburg, Richards Bay, Newcastle, Witbank, Bloemfontein, Polokwane, Klerksdorp and Nelspruit. Netstar operations extend into Botswana, Ghana, Mozambique, Namibia, Swaziland and Zambia and the organisation has customers throughout the rest of Africa and global operations in Malaysia and Australia.
How it works
Netstar provides a nationwide fleet management and stolen vehicle recovery service, using a proprietary land-based radio network. The key elements of this service are:
Tracking units - A small device, which can receive signals and transmit responses to the control centre, is installed in the vehicle.
Fitments - Netstar has 200 mobile fitters throughout South Africa, managed by qualified auto electricians and carefully selected technicians meticulously trained by the Netstar Quality Control team.
Control centre – Operating 24 hours per day, 365 days a year, the control centre is responsible for activating tracking units in stolen or hijacked vehicles, co-ordinating ground and air recovery operations, liaising with the South African Police Service (SAPS) and communicating with subscribers.
Ground and air recovery teams – Private and exclusive to Netstar, these highly trained recovery personnel respond to incidents at immediate notice. Although they may at times work in conjunction with the SAPS, they do not rely on the SAPS for the recovery of stolen vehicles.
Battery back-up - While Netstar systems are powered by the vehicle's battery, in the case of criminals disconnecting the vehicle battery, the system has a back-up battery that provides power for more than eight hours, enabling it to transmit a signal, providing ample time for recovery.
Testing - In order for Netstar to conduct a test on an existing unit, the customer must contact the Product Wellness Centre on (011) 207 5114 and request a test. The operator will explain the test process specific to the product installed in the customer's vehicle. Only the GSM/GPS products can provide an accurate description of the vehicle location.
The Technology Top 100 (TT100) awards run in partnership with The Department of Science and Technology recognise South African organisations that, through innovation, have developed technology and have resulted in higher levels of competitiveness.
Since 1999 Netstar has been consistently nominated for the TT100 award and has been awarded Platinum TT100 Status for maintaining excellence for more than five consecutive years. Netstar has won in the categories of large enterprise, hardware innovation, new product development, and has been awarded the prestigious Minister’s Award for Overall Excellence.